Where are you located?
102 William Street - New Bedford MA 02740
Do you ship outside of the United States?
Yes - customers outside of the U.S. can email firstname.lastname@example.org with the name of the item or item(s) they wish to purchase and country they would like the item(s) sent. Customer will be responsible for shipping cost.
How long will it take for my order to arrive?
Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. Domestic U.S. Customers typically receive their purchases within 1-3 business days. International customers usually receive their purchases within 7-10 business days.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to U7?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy.
Are all the items you sell authentic?
U7 sells only 100% authentic product. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.
When will you get more or an item that is sold out?
Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.
Does U7 accept trades?
A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store. Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes. Because of this, we only allow trades on items we own.
Does U7 buy shoes?
We're always buying, either in bulk or single items.